Last updated: September 15 , 2023

Thank you for shopping with PETime. We aim to
provide you with high-quality products and an exceptional shopping experience.
Our return policy is designed to be fair and transparent to ensure your
satisfaction. Please take a moment to review our policy below.

 

1. Returns and Exchanges

We accept returns and exchanges within 15 days of your
purchase. “HOWEVER, some of our low-price, free-shipping products are shipped
from warehouses located in China. Consequently, the expenses associated with
returning or exchanging these items to China are notably high, thereby
rendering us unable to accommodate returns or exchanges for such products.” If
you are not completely satisfied with your purchase, you have the option to:

Return: You may return the item for a full refund, including
the cost of the product.

Exchange: You can exchange the item for a different size,
color, or a product of equal or lesser value. If the exchange item costs more,
you will be responsible for paying the difference.

 

* Please refer to the product detail pages - Return Policy
(collapsible tab) for detailed return and exchange policies for each product.

 

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following
conditions must be met:

• The item must be in its original condition, unused, and in
  the same packaging as received.
• Proof of purchase, such as the order number or receipt, is
  required.
• Certain items, such as non-returnable items cannot be
  returned.

 

3. Return Process

To initiate a return or exchange, please follow these steps:

• Contact our customer support team at petimecustomerservice@gmail.com
  or Contact Us request a return authorization and receive instructions on how to
  proceed.
• Carefully package the item(s) to be returned, including all
  original accessories and documentation.
• Ship the item(s) to the address provided during the return
  authorization process.
• Once we receive and inspect the returned item(s), we will
  process your refund or exchange.

 

4. Refunds

Refunds will be issued to the original payment method used
for the purchase. Please allow 5-10 business days for the refund to be
processed. The timing of the refund posting to your account may vary depending
on your financial institution.

 

5. Return Shipping Costs

If the return is due to our error or a defective product, we
will cover the return shipping costs. In other cases, you will be responsible
for the return shipping fees.

 

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact
us immediately. We will provide instructions on how to return the item or
request photographic or video evidence to assess the issue and offer a suitable
resolution.

 

7. Contact Us

Should you have any questions or require further assistance
regarding our return policy or a specific return/exchange request, please reach
out to our customer support team at petimecustomerservice@gmail.com or Contact Us

 

We appreciate your business and are committed to ensuring
your satisfaction with every purchase. Thank you for choosing PETime.