Last updated: September 12 , 2023

Thank you for shopping with PETime. We want to ensure that
your shopping experience is both enjoyable and hassle-free. Please take a
moment to review our shipping policy to understand how we handle the delivery
of your orders.

 

1. Shipping Locations

 We currently offer shipping to customers within Canada and
United States. Please note that shipping may not be available to all locations.
We will inform you during the checkout process if we are unable to ship to your
location.

 

2. Shipping Times

 Orders typically 1-7 business days to process before
shipment. Once your order is shipped, you can expect delivery within 8-30
business days. Please note that these times may vary depending on your location,
suppliers, and any unforeseen circumstances.

 

3. Shipping Costs

 Shipping costs are all free within Canada and the United States
regardless of the products.

 

4. Tracking Your Order

 Once your order is shipped, you will receive a shipping
confirmation email with a tracking number. You can use this number to track the
progress of your shipment on our website or through the carrier's tracking
system. Please allow a few hours for the tracking information to become
available. For information on our returns and exchange policy, please
refer to our Return Policy.

 

6. Delays and Issues

 While we make every effort to ensure timely delivery, there
may be instances of delays due to factors beyond our control, such as weather
conditions, customs delays, or carrier disruptions. In such cases, we will do
our best to keep you informed and resolve any issues as quickly as possible.

 

7. Contact Us

 If you have any questions or need further assistance
regarding your order or our shipping policy, please do not hesitate to contact
our customer support team at petimecustomerservice@gmail.com OR visit Contact Us.

 

Thank you for choosing PETime for your shopping needs. We
appreciate your trust in us, and we're committed to providing you with the best
possible service.