- Returns :
This item is non-returnable.
- Replacements :
If a product is delivered damaged or defective, you must send us a high-quality image or video of the damage or defect in order for a replacement to be issued.
If your order has been in transit longer than 5 days outside of the estimated delivery window of the country the order is being shipped to, we will issue a replacement order to be shipped. (Processing time (the amount of time it takes to issue a tracking code and ship the order) is separate from shipping time.)
- Lost or Stolen Packages :
For lost in transit or stolen packages, there are two options available. We can either refund you for the entire order OR we will ship out a single replacement per order, free of charge.
